Scam Calls and Texts Impacting Community Choice Members
If you receive a text message concerning a suspicious e-Banking transfer, be aware it may actually be from scammers looking to acquire your personal information.
Community Choice will never contact you by phone, email, text, direct message or pop-up with a request for personal or account information. Never click a link or download an attachment from someone you don’t know, and be wary of scammers that may be spoofing the Community Choice phone or text number. Never give anyone your login information or codes sent by text or email. Please call us if you are unsure at 877.243.2528.
Report a lost/stolen card or fraudulent activity
For lost or stolen Community Choice Mastercard® cards, please call 877.243.2528.
If you believe your account is being used fraudulently, contact us immediately at 877.243.2528.
Additional scam alerts
- Microsoft is warning of a large scale fraud/scam using their name. Learn more
- There are things we will never ask you for. Learn more
Preventing scams
Community Choice Credit Union’s priority is to safeguard members’ data. We work hard to prevent, or quickly detect, fraud in all its forms – from counterfeit checks to unauthorized credit and debit card transactions. When fraud occurs, or is likely to, we will notify our members and work with them to close the account and rectify any loss to the member.
To help mitigate fraud, you should report any suspected fraud to Community Choice immediately. Here are some additional tips to maximize security.
- Use e-Banking and our mobile app to protect yourself. By using these e-services, you can monitor your financial accounts regularly for fraudulent transactions. Sign up for e-Alerts from Community Choice to monitor transactions.
- Receive notifications of potential fraudulent card activity quickly. Register for text alerts.
- Beware of phishing scams. Never give out personal financial information in an email or over the phone unless you have initiated the contact.
- Monitor your credit report. Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com.
Likewise, you can contact individual credit reporting bureaus:
Report fraud: 800.525.6285 or P.O. Box 105069, Atlanta, GA 30348
Order credit report: 800.685.1111
TDD: 800.255.0056
Experian
Report fraud: 888.397.3742 or P.O. Box 9532 Allen, TX 75013
Order credit report: 888.397.3742
TDD: Use relay to fraud number above.
TransUnion
Report fraud: 800.680.7289, P.O. Box 6790, Fullerton, CA 92834 or via email .
Order credit report: 800.888.4213
TDD: 877.553.7803